Please note: The online shop is closed for sales till 27 Sep 2017 as all stock as gone to Yarndale - Hope to see you there!

Terms & Conditions

Welcome to the DyeNinja website. By continuing to browse or use this website you are agreeing to comply with and be bound by the following terms and conditions.

The terms DyeNinja, DyeNinja Ltd and us/we/our refer to the owner of the website whose registered office is given below.

The terms customer(s) and you refer to any viewer or user of this website.

The terms given below are those which, taken together with our Policies, govern the relationship between DyeNinja and our customers in relation to the use of this website and any purchases made from this website.

The content of this website is for your general information and use only. It is subject to change without notice. Your use of any information or materials on this website is entirely at your own risk, no warranty or guarantee is offered regarding the accuracy, timeliness, performance, completeness or suitability of such information/materials for your specific purpose.

It is your responsibility to ensure that any product, service or information from this website is suitable for your specific purpose.

Incorporation, Registered Office and Legal Jurisdiction

DyeNinja Ltd is incorporated in Scotland, Company number SC486572.

Our Registered Office is:- 8 Oakwood Park, Livingston, UK EH54 8AW.

DyeNinja and any contractual engagement with DyeNinja is subject to the jurisdiction of Scottish Law.

If you place an order with DyeNinja, please be aware that no contract shall be deemed to exist between DyeNinja and you the customer, until and unless you receive an Order Confirmation email from us. We advise you to keep the Order confirmation safely in case you need to refer to it.

Product Display and Purchase

It is not possible to allow for the colour differences introduced between our photos and your screen by graphics cards, lighting, screens etc. Therefore yarn photos should be taken as a guide rather than as an accurate representation of the colour of the yarn. Please also refer to the guidance offered in the colour descriptions.

It is strongly recommended, when buying any hand-dyed yarn, that you buy the quantity you will need at the outset. This is because:

If there is not enough of a colour shown in stock for your project, please email sheila@dyeninja and we will endeavour to fulfil your requirement.

The DyeNinja shop is set up to use pounds sterling because we are based in the UK. PayPal converts your currency to pounds sterling using their current exchange rate - this will be given on their website as part of the payment transaction.

Pricing is subject to change without prior notice.

DyeNinja is not yet liable to charge VAT; enjoy it while you can!

Delivery

Yarn orders will be shipped within 48 working hours on weekdays, unless otherwise indicated on the website homepage (e.g. because we’re on holiday).

All UK deliveries will be made via Royal Mail first class parcel post.

Deliveries to the Europe, USA and Canada will be made by Royal Mail International.

For all other destinations, please email sheila@dyeninja.com for the best rate we can find.

We want your yarn to be safe. So, in all cases:

The cost of postage will be added to your cart at checkout. Currently applicable postage costs are as follows:

No.of skeins UK (GBP) Europe (GBP) Rest of the World (GBP)
1 or 2 4.45 8.70 10.05
3 or 4 10.15 12.90
5 to 9 13.55 19.65
10+ Free of charge.